Website Terms of Use

§ 1 General Provisions and Service Provider Information

1. These Terms and Conditions set forth the rules governing Customers’ use of the services provided by CATERING FOODBOX LIMITED LIABILITY COMPANY.

2. Service Provider Information:

   • Name: CATERING FOODBOX LIMITED LIABILITY COMPANY

   • Registered office address and address for service: 11 Kłobucka Street, 02-699 Warsaw

   • Tax ID Number (NIP): 1133106100

   • REGON: 526172136

   • KRS: 0001054042

   • Email address: info@catering-foodbox.pl

   • Phone number: +48 579 774 565

3. The Terms and Conditions are available in electronic form on the website www.catering-foodbox.pl and in paper form at the Service Provider's office.

4. The customer is required to review the Terms and Conditions before placing an order.

§ 2 Definitions

§ 3 Services and Placing Orders

1. The service provider offers event catering services, which consist of:

   • preparing meals in accordance with the product description on the website,

   • packaging meals in a way that ensures safe transport,

   • delivery of meals to the delivery address.

2. Ways to Place Orders:

   • through the website www.catering-foodbox.pl (whether logged in or not),

   • by phone at +48 579 774 565,

   • by email to the address info@catering-foodbox.pl.

3. To place an Order through the website, the Customer must:

   • selects Products,

   • provides the Customer's information (first name, last name, email address, phone number, shipping address),

   • selects a payment method,

   • places an order by clicking the „Buy and Pay” button (an order with an obligation to pay).

4. After placing an Order, the Customer immediately receives the following at the provided email address:

   • confirmation of Order acceptance,

   • the text of these Terms and Conditions,

   • Information on the right to cancel the contract (sample statement).

5. The contract is concluded upon the Customer's receipt of an email confirming acceptance of the Order.

§ 4 Prices and Payments

1. All product prices listed on the website are gross (include VAT).

2. Prices do not include shipping costs, unless the Service Provider expressly states otherwise.

3. Payment due dates:

   • for online payments (BLIK, credit/debit card, or PayU online payment) – at the time the Order is placed; we process the Order after PayU confirms the payment,

   • For cash payments – upon pickup of the Order,

   • For orders placed by phone or email—by bank transfer based on a pro forma invoice, prior to delivery.

4. The Service Provider reserves the right to change the prices of the Products; however, the prices applicable to an Order that has already been placed will not be changed.

§ 5 Delivery

1. Delivery is available only within the city of Warsaw and neighboring towns (A detailed list is available on the website.).

2. Delivery date:

   • by default: on the date specified by the Customer when placing the Order,

   • Minimum processing time: 24 hours from the time the Order is placed (unless the Product requires more time to prepare, in which case the Customer will be notified).

3. Delivery times: arranged individually with the customer by phone or email.

4. Shipping costs:

   • free – only within Warsaw (zones 1 and 2) for orders of 1,000 PLN or more (gross, excluding shipping costs),

   • for a fee – as listed in the price list on the website.

5. Upon receipt of the shipment, the Customer is required to check the condition of the packaging and verify that the contents match the order. In the event of visible damage, the Customer must report it to the driver upon delivery or contact the Service Provider immediately.

§ 6 Withdrawal from the Contract (for Consumers)

1. The consumer has the right to cancel the Contract without giving a reason within 14 days of the date the Product is delivered.

2. The deadline is considered met if the Consumer sends the statement before it expires (e.g., to the following email address: info@catering-foodbox.pl or by mail).

3. Exceptions to the right of withdrawal (Article 38 of the Consumer Rights Act):

   • The service is provided with the Consumer’s express consent, and the Consumer has been informed that once the service is performed, he or she loses the right to withdraw from the contract – applies to catering with delivery on a specific date (meals prepared to order, perishable). In such cases, the right of withdrawal expires as soon as the service begins.

4. If there is no exception (e.g., the order does not involve perishable goods):

   • The consumer returns the Product at their own expense,

   • The service provider will refund all payments received within 14 days.

5. The template for a notice of withdrawal is as follows: Appendix No. 1 to the Terms and Conditions.

§ 7 Complaints Regarding Products and Services

1. The basis for the Service Provider’s liability to the Customer (Consumer) arising from the nonconformity of the goods with the contract is warranty as provided for in Article 556 et seq. of the Civil Code.

2. You can file a complaint:

   • in writing to the following address: 11 Kłobucka Street, 02-699 Warsaw,

   • by email to the following address: info@catering-foodbox.pl,

   • by phone at: +48 579 774 565.

3. A complaint should include:

   • the customer's first and last name,

   • Order number,

   • delivery date,

   • description of the problem (e.g., stale food, missing items from the order, delay),

   • a proposal for how to resolve the issue (exchange, price reduction, refund).

4. Timeframe for processing the complaint: 14 calendar days from the date the Service Provider receives it.

5. The customer will be notified of the outcome of the complaint via the provided email address or in writing.

6. If the complaint is upheld, the Service Provider will:

   • replace the defective Product with a new one (with the next delivery), or

   • refunds the appropriate portion of the price (in proportion to the extent of the defect), or

   • In the event of a material defect, the buyer may rescind the contract and receive a full refund.

§ 8 Customer Account

1. The Customer Account is free.

2. To create an account, you must provide an email address and password and accept the Terms of Service.

3. A customer may delete their account at any time without providing a reason.

4. The Service Provider may suspend an Account in the event of a violation of the Terms of Service.

§ 9 Complaints Regarding the Functioning of the Website

1. The service provider will make every effort to ensure that the website functions properly.

2. Complaints regarding the website's operation should be sent to the following email address: info@catering-foodbox.pl.

3. Complaints will be processed within 30 calendar days of receipt.

§ 10 Liability

1. The Service Provider shall not be liable for interruptions in the provision of services resulting from causes beyond its control (including internet connection failures and force majeure).

2. The service provider is not liable for the content of information and opinions provided by visitors to the website, to the extent permitted by law.

3. With respect to Consumers, the provisions regarding liability apply in accordance with mandatory provisions of law, which cannot be modified to the Consumer’s detriment.

§ 11 Final Provisions

1. In matters not covered by these Terms and Conditions, the provisions of Polish law shall apply, in particular:

   • the Act of July 18, 2002, on the Provision of Electronic Services,

   • the Act of April 23, 1964, on the Civil Code,

   • the Act of May 30, 2014, on Consumer Rights.

2. Any disputes arising between the Service Provider and the Customer (Consumer) shall be resolved by the competent court in accordance with the provisions of the Code of Civil Procedure.

3. The Service Provider reserves the right to amend these Terms and Conditions, provided that it notifies Customers via its website at least 14 days before the changes take effect.

4. These Terms and Conditions take effect on 01.01.2024 and is available on the website www.catering-foodbox.pl and at the Service Provider's office.

Appendix No. 1 – Sample Statement of Withdrawal from the Contract (for Consumers)

(This form must be completed and submitted if the right of withdrawal has not been excluded in accordance with § 6(3))

City and date: ____________________

To:
CATERING FOODBOX LIMITED LIABILITY COMPANY
11 Kłobucka Street, 02-699 Warsaw
Email: info@catering-foodbox.pl

Notice of Withdrawal from the Contract

I, the undersigned:

• First and last name: ________________________________________

• Residential address: ________________________________________

• Email address: ________________________________________

• Order Number: ________________________________________

• Date the order was received: ________________________________________

I hereby withdraw from the sales contract for the following products:

Date of withdrawal from the contract: ____________________

Consumer's Signature: ____________________